The manager didn't really understand my problem

I placed an online delivery order at the local cannabis dispensary.

I placed the order online and I received a confirmation letting me know that the items would be delivered by 6:45 p.m.

I know that the times can vary, especially on the weekends and nights. By 8:30, I was beginning to wonder where my order was. I decided to contact the dispensary and I asked to speak with the manager. A very young woman came to the phone and said she was the cannabis dispensary manager. I began to explain the problem and the manager told me that I needed to wait longer for the order. I tried to tell the manager that I had already been waiting 3 hours. She did not seem to understand my problem. There was no way for me to cancel my order, so I tried to relay the information to the manager. I finally hung up the phone and called back. Someone different answered the phone. I explained the problem with my order and the guy told me that the delivery driver was on the way. I hoped the information was true and accurate. I waited 37 more minutes and then the cannabis driver finally arrived with the items. The driver apologized for running late and told me that the order had been overlooked until I called to question the location of the order. The driver had two extra 1 gram infused pre-rolls in the bag. He told me the infused pre rolls were free because of the trouble. They were valued at $23 each.

 

The manager didn't really understand my problem